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Fresh Nest Flow LLC ("we," "us," "our") respects your privacy. This policy explains what information we collect through freshnestflow.com, how we use it, and the choices you have.
1. Information We Collect
- Contact information — name, email address, phone number, and city/state that you submit through our booking form, contact form, or newsletter signup.
- Project information — service interest, budget range, preferred start date, and project descriptions you choose to share.
- Communication records — copies of emails, call notes, and consultation summaries.
- Technical data — IP address, browser type, device type, and pages visited, collected via server logs and standard analytics tools.
2. How We Use Your Information
- To respond to enquiries and schedule free consultations.
- To prepare quotes, contracts, permits and project communications.
- To send our newsletter, The Renovation Ledger, only to subscribers who opt in.
- To improve our website, services, and marketing.
- To comply with legal, tax, licensing, and warranty obligations.
3. Cookies & Analytics
Our website uses essential cookies and privacy-respecting analytics to understand traffic patterns. You may block or delete cookies in your browser settings; the site will continue to function.
4. How We Share Information
We never sell your personal information. We share it only with: (a) lending partners, when you request financing; (b) trade partners and inspectors strictly as needed for your project; (c) service providers who host our email and website under confidentiality agreements; and (d) authorities where required by law.
5. Marketing Communications & Unsubscribe
Marketing emails are sent only with your consent. Every email includes an unsubscribe link, and you may also unsubscribe at any time via our unsubscribe page. Unsubscribing takes effect immediately and does not affect transactional or project-related communications.
6. Data Retention
Enquiry data is retained for 24 months unless you become a client, in which case project records are retained for 7 years to support warranties, permits and tax requirements. Newsletter data is retained until you unsubscribe.
7. Data Security
We use TLS encryption in transit, access controls, and least-privilege practices. No method of transmission over the Internet is 100% secure, but we review our safeguards regularly.
8. Your Privacy Rights
Depending on your state — including California (CCPA/CPRA), Virginia, Colorado, Connecticut and Utah — you may have the right to know what personal data we hold, request correction or deletion, and opt out of marketing. To exercise any right, email info@freshnestflow.com or call (405) 392-4000. We respond within 45 days and never discriminate against you for exercising your rights.
9. Children's Privacy
Our services are directed to homeowners 18 and older. We do not knowingly collect data from children under 13.
10. Third-Party Links
Our site links to third parties (e.g., maps, lenders). We are not responsible for their privacy practices; please review their policies separately.
11. Changes to This Policy
We may update this policy from time to time. Material changes will be noted on this page with a revised "last updated" date.
12. Contact Us
Privacy questions? Contact our Privacy Officer at info@freshnestflow.com, call (405) 392-4000, or write to 948 Morgan, Blanchard, Oklahoma 73010, USA.
Questions about your data?
We answer every privacy request personally, within 45 days or sooner.